At GermanAutoTops.com, we are committed to ensuring your satisfaction with our products. Read our returns and warranty policy to learn about your rights and obligations when buying from us.

Returns Policy

Eligibility for Returns

Returns are made during the period of 30 days after the delivery date.

The item shall be new, unused, unapplied, and uninstalled in its original packaging and bundled components.

Made-to-order or special-order items are non-returnable per the company policy except that the manufacturer is defective.

Return Process

In order to begin a return, please contact our customer support at 866-760-8677 or email info@germanautotops.com to obtain a Return Merchandise Authorization (RMA) number.

Returns without an RMA number will not be accepted.

The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

Restocking Fee

A 15% restocking fee applies to all non-defective returns.

Refunds

After the item is received and examined, refunds will be issued within 7 business days.

Restitution will be made to the original payment method, excluding shipping charges and restocking charges.

Warranty Policy

Coverage

Every product is covered by a [X]-year warranty, on the basis of manufacturer defects in the material and workmanship.

Warranty coverage does not include: Warranty coverage does not include:

Damage caused by improper installation, misuse, or neglect.

Wear and tear or environmental exposures (e.g., exposure to climate extremes).

Claim Process

In order to submit a warranty claim, get in touch with our customer service team at [insert email/phone number] with a proof of purchase and defects pictures.

Warranty claims will be reviewed within 5 business days.

Resolution

If the claim is accepted, we will repair or substitute the faulty item without paying any extra fee.

If repair or replacement is not possible, we will provide a store credit or refund at our own discretion.

Additional Information

We suggest checking your order upon delivery and contact our customer support team within 7 working days of delivery if there is any problem with your order.

For questions in relation to returns or warranty, and repairs, please reach us at [email Address] [phone Address].

Thank you for choosing GermanAutoTops.com. We thank you for doing business with us and we strive to give you the highest quality products and great service.